{"id":16743,"date":"2019-07-12T15:38:27","date_gmt":"2019-07-12T20:38:27","guid":{"rendered":"https:\/\/ariesindustries.com\/?p=16743"},"modified":"2019-07-12T15:38:27","modified_gmt":"2019-07-12T20:38:27","slug":"investing-in-customer-service","status":"publish","type":"post","link":"https:\/\/ariesindustries.com\/es\/investing-in-customer-service\/","title":{"rendered":"Invertir en atenci\u00f3n al cliente"},"content":{"rendered":"<h5><em><strong>\"La clave es cuando un cliente se va pensando: 'Vaya, me encanta hacer negocios con ellos y quiero contarles a otros la experiencia'\". <\/strong><\/em><\/h5>\n<h5 style=\"text-align: right;\"><strong>- Shep Hyken<\/strong><\/h5>\n<hr \/>\n<p>Todo el equipo de Aries se compromete a ofrecer al cliente el tipo de experiencia que se describe en la cita anterior. Queremos que a nuestros clientes les encante hacer negocios con nosotros. Para lograr este objetivo, hemos realizado importantes inversiones tanto en personal como en procesos para asegurarnos de que cuando un cliente se ponga en contacto con nosotros, se vaya diciendo \"Wow\".  He aqu\u00ed algunas de las formas en que hemos mejorado nuestro servicio al cliente:<\/p>\n<h6><span style=\"color: #b81137;\"><strong>PERSONAL<\/strong><\/span><\/h6>\n<p>En primer lugar, hemos ampliado la plantilla de los equipos de atenci\u00f3n al cliente general y t\u00e9cnico.  Aumentamos nuestra inversi\u00f3n en formaci\u00f3n y educaci\u00f3n para dotar a nuestro equipo de atenci\u00f3n al cliente de los conocimientos necesarios para responder con precisi\u00f3n y puntualidad a los clientes.<\/p>\n<h6><span style=\"color: #b81137;\"><strong>ENRUTAMIENTO DE LLAMADAS<\/strong><\/span><\/h6>\n<p>Este a\u00f1o tambi\u00e9n hemos implantado procesos m\u00e1s eficientes para enrutar las llamadas y los correos electr\u00f3nicos de los clientes. Ahora tenemos tres l\u00edneas de atenci\u00f3n telef\u00f3nica distintas: Atenci\u00f3n al cliente, Servicio t\u00e9cnico y Soporte de software. Nuestro nuevo sistema garantiza que se ponga en contacto con el miembro adecuado del equipo, con los conocimientos necesarios para responder a sus necesidades espec\u00edficas, ya se trate de pedir piezas, solucionar problemas de diagn\u00f3stico o resolver una cuesti\u00f3n de software.  Puede ponerse en contacto f\u00e1cilmente con estos equipos mediante una llamada al 800 o un correo electr\u00f3nico al equipo de asistencia directa. Medimos todo lo que podemos para asegurarnos de que conseguimos resultados. <em>Nuestro nuevo proceso de enrutamiento nos ha ayudado a mejorar nuestra tasa global de llamadas abandonadas a menos de 3%, lo que se considera de categor\u00eda mundial se mire por donde se mire.<\/em><\/p>\n<h6><span style=\"color: #b81137;\"><strong>LOG\u00cdSTICA<\/strong><\/span><\/h6>\n<p>Este a\u00f1o tambi\u00e9n se han mejorado los procesos y normas de env\u00edo y log\u00edstica. Ahora enviamos los art\u00edculos en stock al siguiente d\u00eda laborable y hemos implantado las notificaciones autom\u00e1ticas de env\u00edo de UPS. Cuando su pedido se env\u00eda a trav\u00e9s de UPS, le enviamos una notificaci\u00f3n y le facilitamos un n\u00famero de seguimiento.  En el momento de la entrega, enviamos una segunda notificaci\u00f3n con la fecha y hora de recepci\u00f3n y el nombre de la persona que firm\u00f3 la entrega. <em>Esto elimina la necesidad de que los clientes llamen para comprobar los pedidos: \u00a1otro triunfo para mejorar la experiencia del cliente!<\/em><\/p>\n<p>Aunque estamos orgullosos de lo que hemos conseguido hasta ahora, no hemos terminado.  Nuestro planteamiento es el de la mejora continua. Trabajar con una experiencia de cliente excepcional como objetivo y centro de atenci\u00f3n significa que siempre buscaremos formas de responder con mayor eficacia a las necesidades de nuestros clientes. <span style=\"color: #b81137;\"><strong><a style=\"color: #b81137;\" href=\"https:\/\/ariesindustries.com\/es\/support\/contact\/\">P\u00f3ngase en contacto con nosotros<\/a><\/strong><\/span> si est\u00e1 dispuesto a \"subir el list\u00f3n <span style=\"color: #b81137;\">SUBTERR\u00c1NEO<\/span>.\u201d<\/p>","protected":false},"excerpt":{"rendered":"<p>\u201cThe key is when a customer walks away, thinking \u2018Wow, I love&#8230;<\/p>","protected":false},"author":8,"featured_media":16773,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-16743","post","type-post","status-publish","format-standard","has-post-thumbnail","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Investing in Customer Service | Aries Industries<\/title>\n<meta name=\"description\" content=\"Investing in our customer service is one way we work to ensure that our customers enjoy the best experience in the industry when working with our company.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ariesindustries.com\/es\/investing-in-customer-service\/\" \/>\n<meta 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